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FAQS

Who are Print-Recycle? 

Print-Recycle are an innovative and environmentally sustainable printer recycling service provided by WBM Ltd.

Our service is aimed at organisations who want to lower their impact on the environment, improve their corporate social responsibility action, and fulfil their duty of care for their printer consumable waste.

What are the benefits of using the service?

  • All makes & models of printer consumables accepted (including drum / fuser units)
  • 100% compliant with Waste Transfer Notes
  • Legally and environmentally compliant
  • Fulfils your duty of care to the highest standards 
  • A simple and user-friendly online service
  • Efficient, professional and reliable
  • Zero-landfill policy

Trade Benefits:

  • Simply tell your customers to set up an account directly with us and you have a solution in place that fulfils your recycling responsibilities for your customers and earns you profit
  • You can set up your customer sites in your address book and manage the recycling – offering the recycling solution as part of your service benefits to your customers
  • You can achieve discounted prices
  • Optional Add-on services available such as own-branded boxes and detailed reports

COMPLIANCE

Waste Carrier & Broker registration

Our registration reference is: CBDU 74010 and you can view our registration online at:

https://environment.data.gov.uk/public-register/waste-carriers-brokers/registration/CBDU74010?__pageState=result-waste-carriers-brokers

Waste Exemptions

Our Waste Exemption licenses are WEX373615 and EXP/MP3346YE.

You can view our registrations online at:

https://environment.data.gov.uk/public-register/waste-exemptions/registration/WEX363236?__pageState=result-waste-exemptions

We operate under exemptions: S1, S2, T4, T11 & T16

SERVICE

How do I use the service? 

Go to www.print-recycle.com and create your free online account. If you are a trade customer (dealer / distributor / supplier), don’t forget to enquire about discounts that may be available.

  1. Select the service(s) your require from Book a Service
  2. Confirm your order and complete the payment
  3. Wait for your confirmation and shipping documents (as applicable)

What types of products do you accept for recycling?

We accept the following types of printer consumables, whether original, remanufactured or compatible, broken, faulty, unused or empty:

Inkjet cartridges – inktank cartridges – laser cartridges – desktop cartridges – toner bottles – imaging units – drum units – fuser units – transfer belts – waste toner boxes.

What brands of printer consumables do you accept?

All brands whether original, remanufactured or compatible.

Can I send you my printer to recycle?

We can accept printers and other machine parts relating to printers. These will be recycled in line with the WEEE (Waste Electrical and Electronic Equipment) regulations.

Can I put laser toners, inkjets, inktanks, bottles and fusers in the same collection box?

Yes. We would recommend putting the inks in a separate container within the box such as a smaller box or plastic bag to protect them from any residue toner powder. The powder can contaminate the inks and therefore make them more difficult to recycle.

Please note that waste toner boxes containing waste toner powder must be securely sealed in a separate plastic bag within the box to prevent toner powder leaks.

What is the process to have my recycling box(es) / pallet(s) collected?

  • Firstly, please pack your printer consumables in a sturdy box and tape the box securely ready for collection OR prepare and securely wrap your pallet
  • Log in to your online account
  • Request your ‘Total Service’ and confirm your Order
  • Our team will send confirmation and shipping documents within 2 working days
  • Print and attach the collection label(s) to the outside of the box(es) / pallet(s)
  • We will arrange for the courier to collect on the day confirmed

If the collection is unsuccessful, we will contact you to advise how we can make arrangements for another courier collection.

What is the process to send my recycling box(es) / pallet(s) for processing?

  • Firstly, please pack your printer consumables in a sturdy box and tape the box securely ready for collection OR prepare and securely wrap your pallet
  • Log in to your online account
  • Book your ‘Processing Only’ service and confirm your Order
  • Our team will send a Goods In document with reference number and request the date of shipping

Please advise the team which date to expect the goods (Mon-Fri, 8am-3.30pm)

  • Print and attach the Goods In label(s) to the outside of the box(es) / pallet(s)
  • Arrange the shipment of goods for the expected date of arrival to our sorting facility:

WBM Ltd. c/o Print-Recycle, Adelaide Mill, Gould Street, Oldham, OL1 3LL

What happens to my printer consumables once you receive them?

  • All printer consumables are inspected, sorted and processed for recycling
  • Any products that can be reused will be packed and supplied back to the original manufacturer
  • For the non-reusable consumables, we recycle them back into their raw materials for use in other industries

Can you refill my cartridges?

Although reusable cartridges can be refilled, we don’t offer a refill service. The reusable cartridges we collect are refilled by the original manufacturer.

What type of boxes do you accept?

We will accept any box as long as the box meets each limitation set by our 3rd party couriers:

  • Volume no greater than 150,000 cm3 (LxWxH)
  • Largest side no greater than 75cm
  • Weight no greater than 20kg

You can purchase boxes which are the correct dimensions from us. We supply boxes with seal tape and a plastic bag.

How soon can you collect my boxes?

Collections can be made for the following working day, as long as the order is made before 12pm.

Collections cannot be made at weekends, on the same day of order, or the next working day if booked after 12pm.

I don’t have the original packaging. Do you still accept the printer consumables?

Yes, we do not need the original packaging. Simply place all your printer consumables into a box, seal it securely with tape and attach our collection label to the outside of the box.

I have multiple collection sites in my organisation, how can I use your service?

You can add multiple addresses to your account and store these in your Address Book. At checkout, simply allocate the collection address to your chosen service. 

Can I arrange two collections for the same day?

There is no limit to how many collections you request. 

The courier didn’t collect my box/pallet!

Not to worry, we will be in touch to make alternative courier arrangements. If you don’t hear from us within 2 days, you can get in touch with us using the Contact Us form.

What is a Waste Transfer Note?

Both the sender and receiver of waste must record certain specifics of the transfer (persons responsible, organisations, locations, material, weight, company SIC codes, dates, etc) on a legal document called a Waste Transfer Note (WTN). This information must be kept for a minimum of 2 years and will be needed if your organisation has an environmental audit.

Where collections are made from the same location, it is common to use a ‘Season Ticket’ or Annual Waste Transfer Note. We will fulfil both your, and our, duty to record this information and usually issue an Annual Waste Transfer Note. You can access all your Waste Transfer Notes from the Dashboard on the ‘My Account’ page (here they can be downloaded and printed).

MY ACCOUNT

I haven’t received a registration e-mail!

Please use the Contact Us form or email info@print-recycle.com with your name, company name, email address used to register and we will get this sorted for you.

I forgot my password!

Not to worry, you can simply reset your password using the link on the log in page.

How can I change my password?

You can change your password by logging into your account and choosing ‘Edit Account’ section of the Dashboard on the ‘My Account’ page.

Can I save my order and complete it later?

Whilst logged in your order will remain in your basket until you either checkout or remove the items from your basket. You can find your basket at any time on the website by using the basket icon at the top right of the page.

How can I view my previous orders?

When logged into your account you can view your order history in ‘My Orders’ section of the Dashboard on the ‘My Account’ page.

How can I change my submitted order?

Once your order has been confirmed online you cannot make changes online. If you need to make a change, please use the Contact Us form, email info@print-recycle.com or phone 0800 083 6555 as soon as possible. We will do our best to accommodate any changes, however change requests cannot be guaranteed and may incur additional costs.

Can I have different collection and delivery address?

Yes. You can add multiple addresses to your account. At checkout you can allocate your addresses to your chosen service.

Can I have two different collection addresses on the same account?

Yes. You can add multiple addresses to your account. At checkout you can allocate your addresses to your chosen service.

How can I change my contact details?

You can update your contact details by logging into your account and choosing the ‘Edit Account’ section of the Dashboard on the ‘My Account’ page.

PRICING & BILLING

How much does your service cost?

You can view the cost of our services via the Book a Service page and selecting the service you need.

Please contact us to see if there are any discounts available as we offer bespoke services too.

If you require a collection or delivery to a location which is not part of mainland UK or classed as “long distance” you can check the additional charges at the bottom of the How It Works. Any applicable courier surcharges will be displayed at Checkout once the collection / delivery addresses are confirmed.

Why do you charge for your service?

We are an independent collection and recycling company. Therefore, we can collect all makes and models of printer consumables. There may be alternative services available to you, but usually they are not as comprehensive and will restrict the products you can send back.

We have a simple, legal and transparent process for recycling. We also provide our services for several Original Equipment manufacturers in the UK. We would recommend that you ensure any alternative services you consider, also have the necessary legal registrations and processes. It is your responsibility to ensure your waste is dealt with correctly – even after it has left your site. Ask them if you can visit or set up a live video feed to see exactly what happens with your waste. So they say it gets shredded – what then? Where does the mix of shredded contaminated plastic and metals go? We welcome a visit to our site to see for yourself how all materials are processed on site and made ready for re-use.

A Waste Transfer Note does not mean you have dealt with your waste responsibly, it is simply a record of the movement of waste. It is your responsibility to ensure that your waste goes to a legally and environmentally compliant destination.

Where can I view my invoice?

Copies of invoices are sent via email at the time of confirming the booking of your service(s). You can also view your order history in the ‘My Orders’ section of the Dashboard on the ‘My Account’ page. Please contact us if you have any queries regarding invoices and payments.

How secure is the online payment system you are using?

We use Stripe Payments https://stripe.com/gb

All the transactions are encrypted to the highest global standards. Stripe are a PCI Service Provider Level 1 – the most stringent level of certification available in the payments industry.

Stripe are one of the world’s leading online payment facilitators. For more information about their security, please visit: https://stripe.com/docs/security

Do you have Pre-Payment facilities?

We can facilitate pre-paid funds on your account for ease of use!

1. Simple Pre-payment

From your ‘My Account’ menu you can select the ‘Make a Deposit’ page. You can make a payment and we will add the funds to your account. You can then use the funds at checkout to pay for the recycling services. You can keep track of your spending and balance on the ‘Income/Expenditure History’ page from the ‘My Account’ menu.

2. On-Behalf-Of Pre-payment

If you would like to cover the costs of the services for your customers, but you would like your customers to have their own account and manage their recycling, you can purchase a pre-payment voucher code and allocate it to your customer’s account. You can issue several voucher codes to multiple customers or you can have a single voucher code that is only valid for one account.

3. Subsidised Pre-payment

We can also issue discount vouchers, where you or your customer accounts can benefit from discounted (pre-subsidised) pricing for our services. You make a pre-payment to obtain a voucher code and the authorised account(s) will be able to use the voucher to achieve your agreed discounted pricing.

Please contact us to find out more benefits of our trade Partner Program

 FURTHER ENQUIRIES

Please Contact Us regarding any queries not covered by our FAQ.